Shipping policy

—Shipping Policy—

At Lilith, we strive to deliver your orders in a timely and secure manner. Please review our shipping policy below.

Order Processing

All orders are processed within 1–3 business days after successful payment confirmation.

Orders are not shipped or delivered on Sundays or public holidays.

During high-volume periods, processing times may be slightly extended.

Shipping Timelines

Once dispatched, orders are typically delivered within 3–7 business days, depending on your location and courier service availability.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, courier delays, or regional restrictions.

Shipping Charges

Shipping charges (if applicable) will be calculated and displayed at checkout before payment is completed.

Order Tracking

Once your order is shipped, tracking details will be shared via SMS or email so you can follow your package until delivery.

Delivery Delays

Lilith is not responsible for delays caused by third-party courier partners, incorrect address details, or unforeseen logistical issues.

Incorrect Address

Please ensure that all shipping details are accurate at the time of checkout.

Lilith will not be responsible for orders delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.

Damaged or Missing Packages

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with clear images or videos for assistance.

Contact Information

For shipping-related questions or support, please reach out to us at:

📧 lilithbynyvaleen@gmail.com